Privacy Policy

1. Who We Are

Aluxria is an Australian modular cabin company. This privacy policy explains how we collect, use, and protect personal information submitted through our website at aluxria.com, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information that you voluntarily provide through our website forms. This may include:

• Your name, email address, and phone number
• Property address and state/territory
• Your interest area, preferred cabin model, and project timing
• Site constraint information you provide (e.g. access, zoning)
• Your message or enquiry

We also collect some information automatically through third-party services to improve your experience and understand how our website is used. See sections 4 and 5 below for details.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry or message
• Follow up on your interest in our cabins or services
• Assess your property suitability and provide relevant approval pathway guidance
• Send you pricing, inclusions, or other information you have requested
• Understand website traffic patterns and improve our services

We will not use your information for unsolicited marketing unless you have given us explicit consent to do so.

4. Third Parties

We use the following third-party services to operate this website:

• HubSpot — our customer relationship management (CRM) platform. Form submissions are stored in HubSpot and used to manage enquiries, follow-ups, and communications. HubSpot also provides website analytics via a tracking script. See HubSpot's privacy policy.
• Cloudflare Pages — hosts and serves this website. Cloudflare may process basic connection data (such as IP addresses) as part of delivering web pages. See Cloudflare's privacy policy.
• Cloudflare Turnstile — a privacy-preserving bot detection service used on our forms to prevent spam. Turnstile does not use cookies and does not collect personal data. See Cloudflare's privacy policy.
• Google Maps API — powers our property visualiser tool. When you use the visualiser, Google may process your address and location data. See Google's privacy policy.

We do not sell, rent, or share your personal information with any other third parties.

5. Cookies and Tracking

This website uses HubSpot's tracking script, which sets cookies to understand how visitors interact with our site (pages visited, time on site, referral source). This helps us improve the website experience and follow up on enquiries more effectively. HubSpot cookies do not contain personally identifiable information unless you submit a form.

We use Cloudflare Turnstile for bot detection on forms. Turnstile is privacy-preserving and does not use tracking cookies.

We do not use any other analytics, advertising pixels, or third-party tracking technologies.

6. Data Retention

Form submissions are stored in our HubSpot CRM. We retain this information only for as long as necessary to respond to your enquiry and for reasonable business record-keeping purposes. You may request deletion of your data at any time by contacting us.

7. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, and disclosure. Our website is served over HTTPS and hosted on Cloudflare's secure infrastructure.

8. Your Rights

Under the Australian Privacy Act, you have the right to:

• Request access to personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us: